Return & Refund Policy

Return & Refund Policy – SARAH & SOPHIE (United States)

Overview

At SARAH & SOPHIE, we value transparency and customer satisfaction.
Customers may request a return within 30 days of receiving their order.

Please note:

Under U.S. federal law, online merchants are not required to accept returns unless the product is defective or not as described. This policy is therefore a voluntary extended return policy provided by SARAH & SOPHIE.

This policy complies with:

  • Federal Trade Commission (FTC) – Mail, Internet, or Telephone Order Merchandise Rule

  • FTC Truth-in-Advertising & Disclosure Requirements

  • Uniform Commercial Code (UCC §2)

1) Eligibility for Returns

To be eligible for a return, items must:

  • Be unused, unworn, and unwashed

  • Be returned in original packaging

  • Include all original tags

  • Be in a condition suitable for resale

  • Be accompanied by a valid order number or proof of purchase

Returns that do not meet these criteria may be refused or partially refunded.

This is permitted under:

  • UCC §2-606 & §2-608 (Acceptance and condition of goods)

  • FTC guidance, provided conditions are clearly disclosed in advance

2) How to Request a Return

To initiate a return, customers must contact us before sending anything back.

Email:
info@sarahsophie-coastal.com

Please include:

  • Order number

  • Clear photos of the item(s)

  • Reason for the return

If approved, we will provide:

  • A Return Merchandise Authorization (RMA)

  • The correct return address

  • Return instructions

Important:

Returns sent without authorization or without tracking may be rejected or delayed.

This process is fully compliant with:

  • FTC disclosure rules

  • Card network dispute guidelines (Visa, Mastercard, AMEX)

3) Refunds

Once the returned item is received and inspected:

  • Approved refunds are issued to the original payment method

  • Processing occurs within 10 business days

  • Banks or payment providers may require additional time to post the credit

If you have not received your refund within 15 business days after approval, please contact:

info@sarahsophie-coastal.com

Refund handling complies with:

  • FTC Refund Rule

  • Electronic Fund Transfer Act (EFTA) for card payments

4) Return Shipping Costs

Customers are responsible for all return shipping costs to China.

  • Original shipping fees are non-refundable

  • Shipping costs are not refundable for buyer’s remorse or incorrect sizing

This is fully allowed under U.S. law provided it is disclosed in advance:

  • FTC Mail Order Rule

  • UCC §2

5) Damaged, Defective, or Incorrect Items

Customers must inspect orders upon delivery.

If an item arrives:

  • Damaged

  • Defective

  • Incorrect

Please contact:

info@sarahsophie-coastal.com

Within a reasonable time and provide:

  • Order number

  • Clear photographic evidence

At our discretion, we may offer:

  • A replacement

  • A refund

  • Store credit or another appropriate resolution

This follows:

  • UCC §2-601 & §2-714

  • FTC consumer protection standards

6) Non-Returnable Items

The following items are final sale and not eligible for return, unless required by law:

  • Personalized or custom-made products

  • Perishable goods

  • Personal care items (including underwear, swimwear, cosmetics) once opened or used

  • Hazardous or flammable materials

  • Gift cards

  • Items marked Final Sale / Clearance

This is permitted under U.S. law when disclosed:

  • FTC disclosure requirements

  • UCC §2

7) Used, Worn, or Damaged Returns

If a return shows signs of:

  • Wear

  • Use

  • Damage

  • Missing tags or packaging

SARAH & SOPHIE reserves the right to:

  • Refuse the return, or

  • Issue a partial refund reflecting loss in value

This is compliant with:

  • UCC §2-706

  • FTC guidance on reasonable deductions

8) Exchanges

We do not process direct exchanges.

To receive a different item:

  1. Submit a return request for the original item

  2. Place a new order for the desired item

Once the return is approved, the refund will be processed accordingly.

This approach ensures faster fulfillment and inventory accuracy.

9) Unclaimed, Refused, or Undeliverable Packages

If a package is returned to us due to:

  • Incorrect address

  • Failure to collect

  • Refusal of delivery

We may offer reshipment upon request.

Reshipping costs are the customer’s responsibility.

This complies with:

  • FTC Mail Order Rule

  • UCC §2 (buyer responsibility for failed delivery due to provided information)

10) Taxes

  • Sales tax is applied where required by U.S. law

  • If a refund is issued, applicable sales tax will be refunded with the product price

Handled in accordance with:

  • U.S. state sales tax regulations

  • Marketplace facilitator rules (where applicable)

Contact Information

For all return or refund inquiries:

info@sarahsophie-coastal.com